Terms And Agreements
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Note: Inflatables, jumpers, moonwalks, bounce houses, are used interchangeably to describe our products.
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Delivery: Delivery is included for all inflatables to our regular delivery areas (check Delivery Chart for more info). Tables, Chairs, Tents, include curbside delivery. Delivery times should be arranged about 1-3 hours before the start of your event, however, deliveries will be made between 8AM and your reservation time (this is necessary in order to meet all customers’ requested reservation times). The person who made the reservation or who made payment must be present during the time of delivery to sign for the rental. Customer is required to check the rented unit and all tie downs before the driver leaves because there is no guarantee that the driver can return before the pick up time.
Pickup: Pickup’s will begin from your requested time, and not before, but can range up to 3 hours after (since drivers have more than one order, they may be delayed). If you are finished using the bouncers before the pickup time, you may simply unplug the unit until the driver arrives for pickup. If the driver is running late or should anything happen you will be contacted immediately to be notified.
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Customer must make sure setup site is ready, (i.e. lawns mowed, vehicles/obstacles out of the way, animal feces removed, setup location cleared) before driver is scheduled to arrive. If the site is not ready or accessible when the driver arrives, or if rented equipment cannot be moved directly on site (extra handling involved) the customer may be charged an additional delivery fee. If site is not prepared driver might be forced to leave and reschedule your delivery at a later time, in which case a delivery fee might be applied. Underground Utilities: Please be ready to inform driver of the existence of any underground utilities (i.e. phone lines, gas lines, septic system, etc.), that may interfere with the ability to stake and/or anchor equipment. Customer assumes responsibility for any damage to underground equipment, or landscaping resulting from equipment installation. It is recommended you contact Miss Utility at 8-1-1 or 800-257-7777 before our arrival. |
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Deposit: A deposit of 25% is required when placing an order. Credit Card: We Accept Mastercard and Visa. To pay by credit card customer must pay before delivery time (either during reservation time or upon confirmation). If name on the credit card is different than the person making reservation, and the credit card owner will not be present to sign for rental, than a Credit Card Authorization form will be required to be filled out and sent in for reservation to be accepted. Check: We will accept business checks up to and including at the time of delivery. No personal checks accepted. Cash:We will accept cash up and including at time of delivery but require a credit card to be kept on file. Remaining Balance must be paid before equipment is set up: If you placed your order online you can login to pay your remaining balance at any time. To login click the customer sign in button on the top right of the website, enter your email address and password and click Sign In. Once logged in click your Order ID #, scroll to the bottom of the order summary page and enter your credit card information. When you click submit your outstanding balance will be paid off and you are now ready for your party! |
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Lessee may cancel this Agreement by providing written notice to Lessor (“Cancellation”). If Cancellation is more than three (3) calendar days prior to the Rental Date, then Lessee shall forfeit a ten dollar fee for refund processing. If Cancellation is three (3) calendar days or less from the Rental Date, then Lessee is responsible for the Contract Price.
RAIN POLICY: In case of rain or severe weather conditions (high winds exceeding 20mph) during your rental date, customer is allowed to cancel the same day as delivery without any cancellation fee (also pertains to forecasts with probabilities of rain or high winds greater than 50% likelihood). Customer MUST CALL and cancel before 9am on the day of the event (voicemail and emails before 9am are ok for cancellation). If customer cancels the order, it will be canceled for the rest of the rental period with no guarantee that Bouncing Around The House can deliver if weather conditions get better.
If customer decides to go ahead with the order even though the weather forecast says it will rain, but it is not actually raining at the time, then we will go ahead and deliver the order. However, if it does start to rain during the rental time, Bouncing Around The House reserves the right to cancel the order, due to safety concerns, with NO refund provided. In the event of rain everyone must get out of the inflatable and the power shutoff and disconnected.
If we, Bouncing Around The House, decide that the weather is to severe and that your order must be cancelled we will either refund your money or give you the opportunity to reschedule another date.
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We are able to do park reservations but they require at least three weeks notice as they require time to process. Most parks require us to get a Certicate Of Insurance that names the Park as additional insured. There is a $25 fee for all COI transactions. For reservations in Frederick City Parks you are required to submit a COI with your park applications. So you would need to place a deposit with us for your rental item(s). We will submit for and receive a COI; generally within the same business day. Once received we can email, fax or mail a copy of the COI directly to you that you can submit with your Park Application. Frederick County Parks & Recreation require a Special Use Permit in order to set up a moon bounce. The form needed can be found at this link. Once you have printed out you special use permit you will need to place a deposit with us for your rental item(s). We will submit for and receive a COI; generally within the same business day. Once received we can email, fax or mail a copy of the COI directly to you that you can submit with your Special Use Permit. Please call us at 301-800-9777 to discuss this further or to book your party. |
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NOTE: Providing adequate electricity is solely the customers responsibility. Customer must make sure there are an adequate number of electrical outlets, with sufficient power, to keep the units working properly. If there are no electrical outlets available at the setup location (i.e. parks, fields, parking lots), than a Generator will be required. Electricity Outlets: Electricity outlets must be capable of providing a dedicated minimum of 15 Amps for each blower. Make sure the electric outlet you intend to use is equipped with a Ground Fault Circuit Interrupter (GFCI, most new electric outlets are). Please check all electricity outlets you plan to use for BATH equipment to ensure there will be an adequate supply of electricity. Insufficient electricity can create major problems during the course of the rental period (i.e. setup delays, constant deflation), therefore, we urge all customers to make preparations and exam electricity outlets to make sure they will provide sufficient electricity. Extension Cords: We carry extension cords for inflatables only. You must select the cord neccesary for the site that you want. This will be in the drop down box Once you have added the inflatable that you would like to your cart. All other rentals do not include extension cords. If needed you must go to the party extras and add the necessary length to your cart. |
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Mostly all concession machine rentals (except for Popcorn Machine w/Cart) are table top machines and DO NOT come with a table/stand. Customer needs to provide a table or stand along with an extension cord. All concession machines come with all the accessories needed for 60 servings. Driver is responsible for instructing customer of the correct operation of the concession machines and customer’s signature of rental agreement is proof of drivers instructions. BATH also provides operation instructions on how to use the machines. Note: Snow Cone machine rental does not include ice cubes and should be provided by the customer (can be purchased from any supermarket). It is recommended to have about 50-60 pounds of cubed ice for every 100 servings. |
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Customer is responsible for supervising the safety and conduct of all participants using BATH products. Therefore, there should be a responsible and mature adult supervising the operation of the units at all times. Safety of all participants in units is the responsibility of the person supervising. All units come with safety instructions (usually located on the front of the unit), which need to be read and understood by any and all people supervising. Participants inside the units SHOULD NOT, AT ANY TIME, be allowed to do anything that is/are prohibited by the safety rules. Blatant disregard of the safety rules may result in physical injuries and/or additional fees for any food, silly string, or items not allowed. |
